[NOT AN ISSUE] Mystical error message JIRA 5.2 + TL 1.9.10

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[NOT AN ISSUE] Mystical error message JIRA 5.2 + TL 1.9.10

Postby narsu » Tue May 27, 2014 1:59 pm

Hello !

I got a message from user who cannot create new issue link from Testlink to Jira bug report.
Could you give some hints what can lead to this kind of error messages below?
I cannot access server currently and I have to get some ideas to solve problem tomorrow?

I have installed Testlink 1.9.10 on XAMPP 1.8.2 (PHP 5.4) + Windows 2008 R3 server. JIRA integration was working correctly earlier (SOAP).

Error message which user gets:

Fatal error: Call to a member function getIssue() on a non-object in C:\xampp\htdocs\asw_testlink\lib\issuetrackerintegration\jirasoapInterface.class.php on line 126

And another error message from other instance

Fatal error:
Call to a member function createIssue() on a non-object in C:\xampp\htdocs\qaqc_testlink\lib\issuetrackerintegration\jirasoapInterface.class.php on line 333

Any ideas what could be a reason for problems?


br,
Narsu
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Re: Mystical error message when using JIRA 5.2 + Testlink 1.

Postby fman » Wed May 28, 2014 8:51 am

This sounds as problems with some PHP extension.
I tests always only on LINUX with LAMPP.

please use the right are of forum => Issue tracker integration JIRA
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(SOLVED) error message when using JIRA 5.2 + Testlink 1.9.10

Postby narsu » Thu May 29, 2014 6:15 pm

Hi!

I was doing some research. It seems that there were some random network routing/firewall problems. This misconfiguration prevented normal network traffing between JIRA and Testlink servers. Testlink is working now correctly.

br,
Narsu
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Re: Mystical error message JIRA 5.2 + TL 1.9.10

Postby narsu » Wed Jun 11, 2014 8:39 am

Hello!

I am opening this thread again, because I have noticed still same kind of error messages popping up randomly. "Fatal error: Call to a member function getIssue() on a non-object in C:\xampp\htdocs\asw_testlink\lib\issuetrackerintegration\jirasoapInterface.class.php on line 126 "



I would like to check some facts before mantis report?

Current configuration:

There is six separate Testlink 1.9.10 installations in same server and all of them are integrated with one separate JIRA server using SOAP integration. All TL installations have own folder structures. We are running XAMPP 1.8.2 in Window 2008 R2 server?

Question: Could it be possible that connection to Jira SOAP service is "dropped" in heavy load situation?
Have you been running serveral Testlink installations against one JIRA server ? Any problems?

Is there need to make some tuning with SOAP connection and PHP ?? :roll:

BR,
NarsuMan
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Re: Mystical error message JIRA 5.2 + TL 1.9.10

Postby narsu » Wed Jun 11, 2014 7:16 pm

Some additions:
All testlink installations are currently using same JIRA account to access SOAP interface. I expect this can lead to some abnormal situations?

We are now trying to create own "pseudo" user accounts in JIRA for all testlink instances to make sure there is no "overlapped" requests from same user. I am not sure is there sense but I have to try out?

br,
NarsuMan
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Mystical error message XAMPP 1.8.2-5 & JIRA 5.2 + TL 1.9.10

Postby narsu » Fri Jun 13, 2014 7:42 am

I found some evidences from Eventlog.. What you thing is this problem possible caused by JIRA or Testlink? Or bad network connection (It should be working ok)

SOAP Fault: (code: WSDL, string: SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://server_name_changed:8080/rpc/soap/jirasoapservice-v2?wsdl' : failed to load external entity "http://server_name_changed:8080/rpc/soap/jirasoapservice-v2?wsdl" )


-JIRA Soap service is working ok when integrated with multiple Testlink instances
-Bad Network connection ?
- Is it possible that XAMPP 1.8.2-5 soap php dll is doing something nasty?

I ask those questions, because low use situation all is working fine! If there is more people online connections are breaking...

BR,
NArsuMAn
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