Unable to send reset password email

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Unable to send reset password email

Postby ashmon » Fri Feb 10, 2017 9:27 pm

Hi,

I installed the latest Testlink version (1.9.16) and I'm having issues with the reset password functionality. I think it might be related to sending email. Here is description of issue:

1. I login as admin
2. I got to user settings section
2. I select user that I want to reset password
3. I click on reset password button

Result:

The webpage waits for server response for about 5 minutes. After the 5 minutes, I remain on the same page and nothing happens. No email sent to user.

I'm hoping this has to with my configuration to connect to our corporate microsoft exchange server. Here is the config I have in config.inc.php file:

/**
* @var string SMTP server name or IP address ("localhost" should work in the most cases)
* Configure using custom_config.inc.php
* @uses lib/functions/email_api.php
*/
$g_smtp_host = '[microsoft exchange server host name]'; # SMTP server MUST BE configured

# Configure using custom_config.inc.php
$g_tl_admin_email = '[corporate email]'; # for problem/error notification
$g_from_email = '[corporate email]'; # email sender
$g_return_path_email = '[corporate email]';

/**
* Email notification priority (low by default)
* Urgent = 1, Not Urgent = 5, Disable = 0
**/
$g_mail_priority = 5;

/**
* Taken from mantis for phpmailer config
* select the method to mail by:
* PHPMAILER_METHOD_MAIL - mail()
* PHPMAILER_METHOD_SENDMAIL - sendmail
* PHPMAILER_METHOD_SMTP - SMTP
*/
$g_phpMailer_method = PHPMAILER_METHOD_SMTP;

/** Configure only if SMTP server requires authentication */
$g_smtp_username = '[corporate user name]'; # user
$g_smtp_password = '[corporate password]'; # password

/**
* This control the connection mode to SMTP server.
* Can be '', 'ssl','tls'
* @global string $g_smtp_connection_mode
*/
$g_smtp_connection_mode = 'ssl';

/**
* The smtp port to use. The typical SMTP ports are 25 and 587. The port to use
* will depend on the SMTP server configuration and hence others may be used.
* @global int $g_smtp_port
*/
$g_smtp_port = 443;


/**
* @see https://github.com/PHPMailer/PHPMailer/ ... leshooting
* Opportunistic TLS
*/
$g_SMTPAutoTLS = false;


Any help would be greatly appreciated as it's blocking me right now from reseting passwords.
ashmon
TestLink user
 
Posts: 11
Joined: Wed Sep 09, 2015 6:33 pm

Re: Unable to send reset password email

Postby ashmon » Fri Feb 10, 2017 9:43 pm

One additional piece of information. Whenever I login to testlink, I see the following error in the testlink logs:

Feb/10 20:53:05][took 0.010847 secs]
[>>][589e2831a0f3f297474543][DEFAULT][/testlink/login.php][17/Feb/10 20:53:05]
[17/Feb/10 20:53:05][L18N][<nosession>][GUI]
string 'mail' is not localized for locale 'en_GB'

Note sure if related but doesn't hurt to mention it.
ashmon
TestLink user
 
Posts: 11
Joined: Wed Sep 09, 2015 6:33 pm


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