Windows 2008 -Empty TL1.9.5 webpage only show the first line

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Windows 2008 -Empty TL1.9.5 webpage only show the first line

Postby fyang » Wed Jan 23, 2013 2:54 pm

I recently installed Testlink1.9.5 with PostgreSql DB. I'm able to access \\ourserver\htdocs\testlink and see all installations files. I'm also able to access http://ourserver/testlink/install/, I new intallation through browser, and I got DB created confirmation. I can see http://ourserver/testlink/login.php. I’m able to login as admin, but the web page is unfortunately just showing me the title without any tree menu, projects, etc. I can click My Settings and Logout only. The log info has:
[>>][50feaefd3ea99167995537][DEFAULT][/testlink/lib/general/mainPage.php][13/Jan/22 15:23:41]
[13/Jan/22 15:23:41][WARNING][k23l37nd5s7skc7grsvad3fge6][GUI]
No project found: Assume a new installation and redirect to create it

I wonder what I’m missing. Is custom_config.inc.php mandatory? I don’t think I’m there yet.
Your help would be highly appreciated.
fyang
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Re: Empty Testlink1.9.5 webpage only show the first line

Postby fman » Wed Jan 23, 2013 4:41 pm

check and double check permissions for templates_c folder
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Re: Empty Testlink1.9.5 webpage only show the first line

Postby fyang » Wed Jan 23, 2013 8:04 pm

The folder \\ourserver\htdocs\testlink\gui\templates_c is accessible. There are some temporary php files. The folder should be granted permission when installing Testlink, isn't it? What else can I do?
fyang
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Re: Empty Testlink1.9.5 webpage only show the first line

Postby fman » Wed Jan 23, 2013 8:38 pm

difficult to say. Check webserver logs. I've had today lot of problems with one installation that were causes by bad permissions.
Other option is get Bitnami VM, got things up and running then try to understand differences with your installation . (is a brute force approach)
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Re: Empty Testlink1.9.5 webpage only show the first line

Postby fyang » Wed Jan 30, 2013 6:22 pm

Well, I installed Apache 2.2.22, PHP 5.3.21, and Postgres 8.4.15-1 on Windows 7. The testlink setup is perfect. The same versions on our internal Windows 2008 does not work. The only difference is the Apache2 is from Zend bundled with JIRA. The problem is the testlink setup only shows the first line without loading the rest contents. I put lots of log info to trace back. I found that it stopped at projectEdit.php function initializeGui(&$dbHandler,$argsObj). I have log dump out before this line " $itMgr = new tlIssueTracker($dbHandler);" It looks like the tlIssueTracker got some trouble.

So still I can't set up testlink on Windows2008 environment even though I set it up running well on Windows7.
Help please. It took me several days already. Thanks
fyang
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Re: Empty Testlink1.9.5 webpage only show the first line

Postby fman » Wed Jan 30, 2013 6:41 pm

1. unfortunately from start, this post was incomplete because no info about the O.S. was not present.
somethings we are not clever enough to ask for all needed data to understand the issue, that's why we continuosly ask our users
to provide as much as possible info, and have provided links to several resources on internet that explains how to create an effective post.

2. we do not have all possible environment to test, and windows 2008 is one i do not test on, then will be impossible for dev team to provide help.
you will have to hope that some other user uses windows 2008.
Please do some searches on forum trying to found users that have done posts related to windows 2008, may be you can send a direct message to them.
fman
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Re: Windows 2008 -Empty TL1.9.5 webpage only show the first

Postby fyang » Wed Jan 30, 2013 7:04 pm

Apache log has:
x.x.x.x - - [29/Jan/2013:15:15:06 -0500] "GET /testlink/index.php HTTP/1.1" 200 1083
x.x.x.x - - [29/Jan/2013:15:15:06 -0500] "GET /testlink/lib/general/navBar.php HTTP/1.1" 200 3266
x.x.x.x - - [29/Jan/2013:15:15:06 -0500] "GET /testlink/lib/general/mainPage.php HTTP/1.1" 200 161
x.x.x.x - - [29/Jan/2013:15:15:07 -0500] "GET /testlink/lib/project/projectEdit.php?doAction=create HTTP/1.1" 500 -
127.0.0.1 - - [29/Jan/2013:15:15:31 -0500] "GET /knowledgetree/search2/documentProcessor/bin/documentProcessor.php HTTP/1.1" 200 -
127.0.0.1 - - [29/Jan/2013:15:16:44 -0500] "GET /knowledgetree/search2/documentProcessor/bin/documentProcessor.php HTTP/1.1" 200 -
x.x.x.x - - [29/Jan/2013:15:18:06 -0500] "POST /http://hemlo HTTP/1.1" 403 214
x.x.x.x - - [29/Jan/2013:15:18:06 -0500] "GET /testlink/ HTTP/1.1" 200 1083
x.x.x.x - - [29/Jan/2013:15:18:06 -0500] "GET /testlink/lib/general/navBar.php HTTP/1.1" 200 3267
x.x.x.x - - [29/Jan/2013:15:18:06 -0500] "GET /testlink/lib/general/mainPage.php HTTP/1.1" 200 161
x.x.x.x - - [29/Jan/2013:15:18:06 -0500] "GET /testlink/lib/project/projectEdit.php?doAction=create HTTP/1.1" 500 -

The DB and tables in Postgres were confirmed to be created successfully. I don't see permission to DB problem. Any clue of this weird issue? Where to continue troubleshooting? Thanks
fyang
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Re: Windows 2008 -Empty TL1.9.5 webpage only show the first

Postby fyang » Thu Jan 31, 2013 3:25 pm

Finally found this through google. The solution on Testlink forum title "Proposed solution to TL 1.9.5 PHP parse error ::" does fix my problem.
viewtopic.php?f=1&t=7163&p=17575&sid=17c1497c6a2f11e0fd19fbd594439a9b#p17575

It is testlink tlIssureTracker bug.
fyang
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Posts: 11
Joined: Tue Jan 22, 2013 10:34 pm

Re: Windows 2008 -Empty TL1.9.5 webpage only show the first

Postby fman » Thu Jan 31, 2013 5:00 pm

is not a TL issue, the problem is how PHP has changed from 5.2 to 5.3
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