Create Issue pop-up comes up blank

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Spiffu
TestLink user
Posts: 2
Joined: Sun Oct 13, 2013 9:59 am

Create Issue pop-up comes up blank

Post by Spiffu »

Hi, I'm trying to resolve a problem involving the Create Issue function.

This is the server setup
----------------------
Testlink 1.9.5
XML-RPC Bugzilla bug tracker integration (using bugzilla 4.2.1)
Linux O/S Debian 3.2.46-1 x86_64
Apache 2.2.22-13 amd64
PHP5 5.4.4-14+deb7u2
---------------------
The bug is as follows:
I've created a test specification, a build, and test plan.

I added the test cases to be executed in the test plan. I failed one of the test cases, and then clicked on the Create Issue icon. This generated the pop-up window, but there was no content inside. The url the pop-up window was trying to reach was this:

//url/tl/lib/execute/bugAdd.php?user_action=create&tcversion_id=20&tproject_id=1&exec_id=1

Note: The Link Existing Issue button works fine, in that it generates a working pop-up and I can link a Bugzilla ticket from our site using my account. So I don't believe this is an issue of Bugzilla/Testlink connectivity.

I am trying to figure out why the Create Issue doesn't show any content. If anyone can help out, I'd be very grateful.

Thanks
Last edited by Spiffu on Tue Oct 15, 2013 5:56 pm, edited 1 time in total.
fman
Member of TestLink Community
Posts: 3123
Joined: Tue Nov 15, 2005 7:19 am

Re: Create Issue pop-up comes up blank

Post by fman »

1.9.5 is too old, you need to check mantis.testlink.org to understand if this is a reported and solved issue.
Anyway you have to upgrade because support is dropped for versions < 1.9.7

I'm not able to access to the URL, can you fix it ?
Spiffu
TestLink user
Posts: 2
Joined: Sun Oct 13, 2013 9:59 am

Re: Create Issue pop-up comes up blank

Post by Spiffu »

I posted the html of what the pop-up page was generating as a reference. The page is an internal website, it cannot be visited from the outside.
fman
Member of TestLink Community
Posts: 3123
Joined: Tue Nov 15, 2005 7:19 am

Re: Create Issue pop-up comes up blank

Post by fman »

Next time please post an image, to allow better understanding.
Please proceed with upgrade
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